How do I know my order has been received?
Upon completion of the payment you will receive an email confirmation from us. If you do not receive this please let us know at info@runfastergear.com.au

How long will it take for my order to arrive?
We offer free standard shipping in AUS for all orders over $89 and w
e normally send out your order within 24-48 hours so most metro locations in AUS should receive your order in approx. 2-3 days. Outside of metro locations will take a little longer depending on where you are located. Please visit http://auspost.com.au/parcels-mail/delivery-areas.html to check your area time frames.

What is the delivery time for international orders?
We ship worldwide via Australia Post.
All New Zealand orders are sent via standard shipping (or you can upgrade to express in the checkout) – it usually takes approx 7-10 days. However it can sometimes take longer than this and unfortunately this is out of our control.
Other overseas destinations are sent via Standard shipping and it usually takes approx 5-15 business days depending on your location.
Please get in contact with us by emailing info@runfastergear.com.au if you would like to discuss before placing your order.

Am I able to track the delivery of my order?
Absolutely! Once your order has been dispatched you will receive a confirmation email with your tracking information. Alternatively, you can email info@runfastergear.com.au and we will assist in tracking it for you.

What happens if I’m not there when my order arrives?
Australia post will deliver straight to your door. If the delivery driver deems it safe they will try to leave your package at the delivery address in a safe spot. Please let us know in the order comments if there are any special delivery instructions to assist the driver in delivering your package safely eg. Please leave at front door behind pot plant. However if un-deliverable, a calling card will be placed in your letterbox or at your front door to notify you that your parcel is ready to collect at your nearest post office.

Can I cancel or make changes to my order once it has been placed?
If you wish to cancel your order for a refund please note there will be a 10% cancellation fee. Please let us know as soon as you can if you wish to cancel or make changes to your order. As we pride ourselves on quick delivery we may have already processed your order but we will do our best to accommodate your request.

Can I return my item?
Yes, we have a flexible returns policy – you can find more information listed here

Do I have to pay for postage if I return my item?
In most instances yes, you will have to cover the postage cost to return any items to us. Exceptions will be made if the item is faulty or dispatch errors for example. Please chat to our friendly staff at info@runfastergear.com.au if you have any questions at all.

I have received an incorrect or faulty item
We’re so sorry! Please contact us on info@runfastergear.com.au with your order number and any details about the incorrect/faulty items and we will sort it out for you straight away.

Are RunFaster sizes standard? what if my body type is in between sizes?
Our sizing is listed on our website in Australian standard sizing, however items can vary depending on the style – we will always itemize this on the description page of the specific product in question so please follow the sizing guide for each item. The materials are quite stretchy so can be forgiving if between sizes as well.

How do I find out the materials of the garment?
The materials of each garment are located above the product name & in the description of each product.

What are the differences in the materials?
Please check out our fabric guide here

Do they have a drawstring?
No – our waistbands are specifically designed so they stay in place and don’t need one.

Do they have a pocket?
Due to popular demand 90% of our range now have a pocket :) You will notice the product title will say (no pocket) if it doesn't have one. 

Are they good for pregnancy?
Some of our materials (Signature, AquaFit + Enviro) are ultra stretchy & have amazing shape retention so it can actually stretch to support a growing bump and then return to it’s original shape to provide extra support to your core postpartum – removing the need for maternity specific activewear, our materials are high quality and will last the distance through pregnancy and beyond.

Will the high waistband irritate my c-section scar?
The waistband in the high waist range have a seam free top so it sits flush on the body just above the belly button without digging in. A lot of our customers have used them just after bub is born (natural or c-section) as they are very comfortable on the skin, provide the extra core support and help to hold everything in place without being too tight to cause discomfort.

If I purchase for during my pregnancy should I go up a size?
We find most ladies stay with their normal size for during pregnancy as the material is super stretchy it should be able to stretch to accommodate your bump as it grows however this can depend on how tight you like them to fit. They are designed to fit firm but if you are unsure and anticipate significant variation during pregnancy or prefer a little more room then we recommend going a size up.

What payment methods do you accept?
We accept payment via credit card (MasterCard, VISA & American Express), with payments processed via Shop Pay on our website, by PayPal or with Afterpay Zippay or Laybuy. If you chose to pay via Afterpay, Zippay or Laybuy you can pay for your order in 4 installments (Afterpay) or 6 installments (Laybuy) over 8 weeks but you receive your goods right away. More info can be found on the payment gateways website.

When checking out in PayPal (you can checkout as a guest or use your PayPal account) you will be prompted for your credit card details.

How do I apply a discount code/gift voucher to my order?
From time to time RunFaster will run promotions and we provide unique codes to enter at checkout to redeem them. These codes are to be entered on the CHECKOUT page on our website in the coupon or gift card box. Any problems please contact us on info@runfastergear.com.au and we will be happy to help.

My discount code isn’t working?
Please ensure you have the code correctly entered exactly exactly as it was listed. If you are still having issues please email us on info@runfastergear.com.au and we will be happy to help.

I purchased a gift voucher, what now?
After confirmation of your order your voucher will be emailed to yourself or the recipient pending which option you chose.
As our special treat our Gift Vouchers have no expiry date!

How do I contact RunFaster?
For any enquiries or if you require any assistance at all we will be happy to help – please private message us on our Facebook Page www.facebook.com/Runfastergear/ (we monitor this regularly) or you can send us an email on info@runfastergear.com.au and we will respond as soon as we can (usually within 24 hours).


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